At GorillaShip, we believe communication should be as seamless as our shipping process. Whether you’re a long-time collector or just getting started, our support team is here to help you every step of the way.

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If you have questions about your shipments, billing, insurance coverage, or how to get started, the best way to reach us is by email at support@gorillaship.co.uk. Every message is reviewed by a real member of our team, and we aim to respond to all inquiries within 24 hours — often much sooner.

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To ensure your request is handled efficiently, please include your GorillaShip Box ID (if you have one) or account email in your message. This helps us locate your information and resolve your inquiry quickly.

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While we love engaging with our community on social media, please note that social media inboxes are only checked periodically. For time-sensitive support, email remains the fastest and most reliable way to reach us.

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We’ve spent countless hours developing a smooth online experience so you can manage everything directly through your GorillaShip account — but when you need us, we’re just one email away.