💬 The Best Way to Contact GorillaShip USA

At GorillaShip, our customers come first — always. From collectors shipping a single grail card to subscribers managing entire boxes of memorabilia, we understand how important communication and transparency are at every stage of the process. That’s why we want to take a moment to share the best and most reliable way to reach our team when you need assistance.

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📧 Email Is the Fastest Way to Reach Us

The best way to contact GorillaShip is by emailing support@gorillaship.co.uk. Every email that comes through is logged, tracked, and handled by our dedicated support team to ensure no question goes unanswered. We aim to respond to all emails within 24 hours, often much sooner.

Whether you’re asking about an incoming shipment, requesting an update, or simply need help navigating your account — you’ll always get a clear and timely response from a real member of our team.

💬 Social Media Messages Are Checked Periodically

We know that many of our customers love connecting with us on social media — and we do too! However, please note that social media inboxes are only checked periodically, not daily. Messages sent via Instagram, Facebook, or other platforms may take longer to be seen or answered.

To make sure your message is seen and addressed quickly, email is the only guaranteed way to receive a timely response. Our social media channels are best used for updates, announcements, and community engagement — not for time-sensitive account inquiries.

🧠 We’ve Spent Hundreds of Hours Building a Better Experience

Your experience matters to us, and that’s why we’ve invested hundreds of hours into web development and user experience design. Every section of our website — from sign-up to shipment request — has been carefully built to make your process as smooth, transparent, and enjoyable as possible.

We’ve streamlined our shipment forms, improved customer dashboards, and enhanced backend systems to give collectors like you an effortless, professional, and secure platform for international shipping. GorillaShip’s mission is to remove the frustration from logistics and let you focus on what you love most — collecting.

⚙️ Why Email Helps Us Help You Faster

When you email us, your message automatically connects to your account or box ID, allowing our support staff to locate your information, verify details, and provide accurate assistance on the first reply. This reduces delays and ensures your requests are handled with precision and care.

It also keeps a secure paper trail — something that’s especially important when dealing with shipment tracking, claims, or item verification.

💪 Trust. Reliability. Consistency.

These aren’t just words to us — they’re the foundation of everything GorillaShip stands for. From the technology behind our website to the way we communicate with our customers, our goal is to deliver a dependable experience every single time.

So remember:

• Best contact method: support@gorillaship.co.uk

• Response time: Within 24 hours

• Social media: Checked occasionally — not daily

Your time is valuable, and your collection deserves the best care. Emailing us ensures your message gets the attention it deserves — quickly, professionally, and with the reliability you’ve come to expect from GorillaShip.